Frequently Asked Questions

Quick answers to our most common inquiries.

1. How long does shipping take?

Most orders arrive within 10–18 business days. Your order ships from our supplier, and that is the real window — we would rather tell you now than surprise you later.

Some orders are fulfilled from different warehouses, so items in the same order may be shipped separately and arrive on different dates.

Delivery estimates are not guaranteed and can be affected by weather, customs processing, or courier delays.

2. Can I track my order?

Yes. Once your order is shipped, you’ll receive a tracking number via email or SMS.

3. Do you accept returns or exchanges?

Yes, returns or exchanges are accepted for damaged or incorrect items within our return period policy.

4. What should I do if I receive a damaged item?

Please contact us immediately with photos of the item and packaging so we can assist you quickly.