Refund policy
Refund Policy
Last updated: May 8, 2026
Thank you for shopping with us. We value your satisfaction and aim to provide a fair and transparent refund process.
Returns
You may request a return within 14 days of receiving your order. To be eligible for a return:
- The item must be unused and in the same condition you received it.
- The item must be in its original packaging.
- Proof of purchase or receipt is required.
Certain items are non-returnable, including:
- Personalised or custom-made items
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees are generally non-refundable unless the return is due to our error or a defective product.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, email us at info@petnexashop.com
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you still need help, please email us at info@petnexashop.com
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service for your returns.
Contact Us
If you have any questions about this Refund Policy, contact us:
- Email: info@petnexashop.com