Shipping policy
Last updated: 23 August 2026
Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly delayed. We appreciate your patience and will notify you if there are any significant delays.
Shipping Rates & Delivery Estimates
Shipping is free on all orders delivered within Australia. There is no additional shipping charge added at checkout.
We currently deliver to addresses in Australia only.
Estimated delivery times:
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | Most orders arrive within 10–18 business days. Your order ships from our supplier, and that is the real window — we would rather tell you now than surprise you later. |
Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including weather, customs processing, or courier delays.
Multiple Shipments
Some orders may be dispatched from different warehouses. As a result, items within the same order may be shipped separately and arrive on different dates. You will receive tracking information for each shipment once it has been dispatched.
Shipment Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24 hours for tracking updates to appear after your shipment has been dispatched.
Incorrect Shipping Addresses
Please ensure your shipping address is accurate before placing your order. We are not responsible for orders shipped to an incorrect address provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update your order before it is dispatched; however, we cannot guarantee changes once processing has begun.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the delivery date.
To help us resolve your claim promptly, please include:
Your order number
Photos of the damaged item(s), if applicable
A brief description of the issue
Delayed Deliveries
While we strive to deliver all orders within the estimated timeframe, we are not responsible for delays caused by circumstances beyond our reasonable control, including:
Courier service disruptions
Severe weather conditions
Customs inspections or processing delays
Incorrect or incomplete shipping information provided by the customer
Nothing in this policy limits your rights under the Australian Consumer Law.
Contact Us
If you have any questions about this Shipping Policy or your order, please contact us at:
Email: info@petnexashop.com