Shipping policy

Last updated: May 8, 2026

Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. We appreciate your patience and will notify you if there are any significant delays.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

Estimated delivery times:

Shipping Method Estimated Delivery
Standard Shipping Most orders arrive within 5–12 business days. Depending on your location, product availability, and warehouse fulfilment, delivery may take up to 21 business days.

Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including weather, customs processing, or courier delays.

Multiple Shipments

To provide faster and more efficient fulfilment, some orders may be dispatched from different warehouses.

Some orders may be delivered by Amazon Shipping or other trusted delivery partners as part of our fulfilment network.

As a result, items within the same order may be shipped separately and arrive on different dates. You will receive tracking information for each shipment once it has been dispatched.

Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking updates to appear after your shipment has been dispatched.

Incorrect Shipping Addresses

Please ensure your shipping address is accurate before placing your order. We are not responsible for orders shipped to an incorrect address provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update your order before it is dispatched; however, we cannot guarantee changes once processing has begun.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the delivery date.

To help us resolve your claim promptly, please include:

  • Your order number

  • Photos of the damaged item(s), if applicable

  • A brief description of the issue

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, we are not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Courier service disruptions

  • Severe weather conditions

  • Customs inspections or processing delays

  • Incorrect or incomplete shipping information provided by the customer

Contact Us

If you have any questions about this Shipping Policy or your order, please contact us at:

Email: info@petnexashop.com